Terms and Conditions

Hotel Information and Room Descriptions

Reasonable care has been taken that the content of this website is correct but it is subject to amendment at any time without notice. All content on this website is published in good faith.

Reservations

All reservations are personal to you and may not be sold, assigned or otherwise transferred.

Privacy

Our privacy statement is incorporated into these terms. From time to time we may randomly record telephone calls as a security measure and to improve customer service. Please see our Privacy Policy by clicking the link at the bottom of this page.

Complaints

Any complaint about the reservation service must be notified to the Kensington Gardens Hotel in writing or by email as soon as possible. Any complaint regarding the hotel must be brought to the attention of the hotel management as early as possible during your stay and, if not resolved to your satisfaction, should be notified to the Kensington Gardens Hotel in writing.

Liability

The Kensington Gardens Hotel does not accept liability for any omissions or errors and reserves the right at any time to change information published on the site. The Kensington Gardens Hotel does not accept liability for any loss either indirect or consequential that may arise from the use of or connected with the Kensington Gardens Hotel website or for any products or services purchased from the Kensington Gardens Hotel website.

Change to Booking Terms

The Kensington Gardens Hotel reserves the right to change these terms from time to time.

Law

Your booking is governed by English law and is subject to the exclusive jurisdiction of the English courts. The booking confirmation and these terms represent the entire agreement between the Kensington Gardens Hotel and you. You confirm that you have not entered into the contract with the Kensington Gardens Hotel on the basis of any representation not expressly incorporated into these documents.

Hotel Room Types

Single room: Contains one single bed. Suitable for one person.
Twin room: Contains two single beds in the same room. Suitable for two people.
Double room: Contains one double bed. Suitable for one or two people.
Triple room: Contains a double bed and a single bed. Suitable for up to three people.
Single room: 
Twin room: 
Double room: 
Triple room: 
Contains one single bed. Suitable for one person.
Contains two single beds in the same room. Suitable for two people.
Contains one double bed. Suitable for one or two people.
Contains one double bed and one single bed. Suitable for up to three people.

Smoking Policy

The Kensington Gardens Hotel operates a strict non-smoking policy throughout.